Jobs

Handle customer queries via phone, email, WhatsApp, chat, and social media.

● Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.

● Process orders, returns, exchanges, refunds, and cancellations as per company policy.

● Coordinate with internal departments such as Warehouse, Logistics, Sales, and Accounts to resolve customer issues.

● Maintain accurate records of customer interactions in the CRM system.

● Follow up with customers to ensure timely resolution of their concerns.

● Educate customers about products, services, and company policies.

●Meet defined response time, resolution time, and customer satisfaction (CSAT) targets.

● Escalate unresolved issues to the appropriate department or manager.

● Prepare daily, weekly, and monthly customer service reports as required.