Senior Associate – Insurance Operations

Overview

Senior Associate - Insurance Operations

The Senior Associate – Insurance Operations role involves handling customer calls for claim and document verification, particularly for close proximity cases where claims are reported shortly after policy issuance. Key responsibilities include conducting daily tele-verification, validating customer-provided documents, managing approximately 450–500 cases per month, maintaining daily MIS, identifying anomalies in claim processing, and initiating process corrections where required. The role requires a graduate with at least two years of experience in tele-verification, collections, or KYC verification, along with strong communication skills in English and Hindi, basic computer knowledge, a target-oriented mindset, and the ability to colBigbanghr advisorslaborate effectively with multiple stakeholders.Jobs

Specific Skills
Possess good communication skills in English and Hindi, with the ability to effectively interact and coordinate with stakeholders at different levels. Have basic computer and system knowledge, along with a target-oriented approach, strong coordination skills, and the ability to achieve assigned goals efficiently.
Responsible For
Experienced in conducting daily tele-calling activities for customers within close proximity and maintaining accurate call logs. Skilled in verifying customer-provided documents, handling approximately 450–500 cases per month (with the flexibility to manage higher volumes as per business requirements), and maintaining daily MIS reports to track operational activities and performance. Proficient in identifying anomalies and discrepancies during claim processing, ensuring accuracy and compliance, and implementing necessary process corrections to improve efficiency and maintain smooth workflow operations.
Job Nature
Full Time
Educational Requirements
Graduate
Experience Requirements
2 - 6
Job Location
Andheri
Job Level
Sr. Position